ATKuniverse

ATKuniverse account

Delete your account

You can delete your ATKuniverse account yourself, any time, from the app or the website.

How

  1. In the app: Home → Settings (the gear) → Security → Delete account.
  2. On the website: Settings → Security → Delete account (sign in first).
  3. Type DELETE (and your password, if you use one) and confirm. You’re signed out straight away.

Can’t sign in? Contact us from the email on your account and we’ll delete it for you.

What’s deleted

  • Your profile: name, username, email, photo, password, date of birth and phone number, and your Google or Apple sign-in link.
  • Your community memberships, statuses, notification settings and the devices registered for notifications.
  • Your place on our mailing list, and your email address on the emails we sent you.
  • If you’ve never bought anything: everything else goes with the account, including posts, comments, chat and private messages, voice messages, files, course progress, certificates, rewards and reviews.
  • If you have orders: the account is made anonymous instead. What you posted stays, shown as from “Deleted user,” and no one can sign into it.

What we keep, and for how long

If you bought anything, we keep the order and payment records that tax and accounting law require (in Ghana, six years), no longer linked to your name or email. Everything else is deleted straight away, and our backups roll over within 30 days.

Delete some of your data and keep your account

You don’t have to close your account to remove things. In the ATKuniverse app or on the website:

  • Posts and comments: open the ⋯ menu on it → Delete.
  • Chat and private messages, voice messages and files you sent: press and hold the message → Delete.
  • Statuses: open your status → Delete. They’re deleted automatically after 24 hours anyway.
  • Resources you added to a community: open Resources → Delete.
  • Profile photo, name, username and phone number: Settings → Profile. Remove or change them and save.
  • Emails from us: Settings → Notifications (app) or Preferences (website), or the unsubscribe link in any email.
  • Anything else, such as your date of birth or course progress: contact us from the email on your account and we’ll delete it within 30 days.

What you delete is gone straight away; backups roll over within 30 days.